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We are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit or make a purchase through eu.pureclinica.com (the “Website”).
This Website is operated for European Union customers by:
Pureclinica EU OÜ
Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145, Harju maakond
Estonia
Pureclinica EU OÜ acts as the seller of record and responsible food business operator for products placed on the EU market through this Website.
The Website platform may be supported by technical and operational service providers, including:
Kinetic Forward LLC
2711 Centerville Road, Suite 120
Wilmington, DE 19808
USA
Such service providers act only under contractual arrangements and do not act as the EU seller of record or responsible food business operator.
For customers located within the European Union, Pureclinica EU OÜ is the data controller responsible for personal data collected through this Website, including order-related and customer account information.
We may collect, store, and use the following categories of personal data:
Information about your visits to and use of the Website, including:
IP address
Approximate geographic location
Browser type and version
Referral source
Length of visit
Pages viewed
This information is used to administer the Website, improve usability, analyse performance, and support security and fraud prevention.
Information relating to purchases or attempted purchases, including:
Name
Billing and delivery address
Email address
Phone number
Products purchased
Order history
Subscription status (if applicable)
Information you provide when:
Creating an account
Subscribing to services
Signing up for notifications or emails
Contacting customer support
We use cookies and similar technologies to improve functionality and performance.
Cookies help us:
Recognise your browser
Maintain login sessions
Enable shopping cart functionality
Analyse usage patterns
Improve marketing effectiveness
Enhance fraud prevention and security
Most browsers allow you to refuse cookies. However, disabling cookies may reduce Website functionality, including the ability to place orders.
Category 1 – Strictly Necessary Cookies
Required for essential site functions such as secure checkout.
Category 2 – Performance Cookies
Collect anonymous usage data to improve Website performance.
Category 3 – Functionality Cookies
Remember preferences and settings to enhance your experience.
We do not store personally identifiable information directly in cookies.
Personal data submitted through the Website may be used to:
Provide and operate the Website
Process and fulfil orders
Manage subscriptions and customer accounts
Communicate with you regarding orders or services
Send service-related communications
Send marketing communications where you have consented
Improve Website experience and customer support
Prevent fraud and enhance security
Comply with legal obligations
Provide anonymised statistical data to third parties
We do not provide your personal data to third parties for direct marketing without your express consent.
We do not store credit or debit card information on our Website.
Payments are processed securely by third-party payment providers such as:
PayPal
Amazon Pay
Card payment gateways
These providers process payment data in compliance with applicable banking and security regulations.
We may disclose personal information:
Where required by law
In connection with legal proceedings
To establish, exercise, or defend legal rights
In connection with a sale or transfer of business assets
To fulfil your order through logistics or fulfilment partners
Except as stated in this policy, we do not sell personal data.
We may use trusted third-party service providers, including:
Payment processors
Analytics providers (e.g., Google Analytics)
Fulfilment and shipping partners
Customer service support providers
Technical platform providers
All service providers act only under appropriate contractual safeguards and process personal data solely on our instructions.
Your information may be stored or processed within the European Union or in other jurisdictions where our service providers operate.
Where required by law, appropriate safeguards (such as standard contractual clauses) are applied to protect international data transfers.
We take reasonable technical and organisational precautions to prevent loss, misuse, or unauthorised access.
All electronic transactions are encrypted using SSL technology.
You are responsible for maintaining the confidentiality of your account password. We will never ask you for your password.
Depending on your location, you may have the right to:
Request access to your personal data
Request correction or deletion
Restrict or object to processing
Withdraw marketing consent
Request data portability
You may exercise your rights by contacting:
You may also delete your account through your user profile where available.
We do not charge fees for standard data access requests unless permitted by law.
We may update this Privacy Policy from time to time by posting a new version on the Website. You should check this page occasionally to review any changes.
This Website may contain links to third-party websites. We are not responsible for the privacy practices or policies of third parties.
If you have any questions about this Privacy Policy or our data practices, please contact:
Email: sales@pureclinica.com
Pureclinica EU OÜ
Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145
Harju maakond
Estonia
Personal data on this Website may be collected and processed by:
Pureclinica EU OÜ (seller of record and EU data controller)
Payment processors such as PayPal and Amazon Pay
Analytics providers such as Google (via anonymised cookies)
Customer service and technical processors acting on behalf of Pureclinica EU OÜ