Thank you for visiting Pureclinica (“we”, “us”, “our”). This website, eu.pureclinica.com (the “Website”), is operated by Pureclinica EU OÜ, which is the legal seller of record and responsible food business operator for products placed on the European Union market.
The term “Pureclinica” is a brand name owned and used by Pureclinica EU OÜ.
Certain technical, operational, or marketing services supporting this Website may be provided by affiliated service partners under contract.
These Terms, together with our Privacy Policy and Shipping & Returns Policy (collectively, the “Policies”), constitute a legally enforceable agreement (the “Agreement”) between you and:
Pureclinica EU OÜ, the seller of record for all purchases made through this Website.
This Agreement governs your access to and use of the Website, the products and services offered through it, and any orders you place through the Website.
By visiting the Website and/or purchasing products from us, you agree to be bound by these Terms and the Policies referenced herein.
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For clarity regarding the parties and responsibilities:
All purchases made through eu.pureclinica.com are made from:
Pureclinica EU OÜ
(the seller of record and responsible food business operator for products placed on the EU market).
Pureclinica EU OÜ is responsible for EU consumer compliance, labelling, traceability, and food supplement obligations.
Pureclinica EU OÜ is the responsible food business operator for products placed on the EU market through this Website.
Certain technical, operational, and marketing services supporting this Website may be provided by affiliated service partners, including Kinetic Forward LLC (United States), acting solely as a service provider.
Such service partners do not act as the seller of record for EU purchases and do not assume EU food business operator responsibilities.
Nothing in these Terms creates a partnership, joint venture, or agency relationship between Pureclinica EU OÜ and any service provider.
d) Supply relationship
The seller of record may purchase inventory and/or finished goods from approved suppliers and affiliated entities for resale through the Website, including wholesale supply arrangements where applicable.
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your country of residence.
You affirm that you have the legal capacity to enter into a binding contract with Pureclinica EU OÜ, and that you have read, understand, and agree to this Agreement.
All aspects of the Website, including its content, design, trademarks, logos, and other materials, are protected by applicable intellectual property laws and international copyright and trademark conventions.
You do not acquire any ownership or other rights by downloading, accessing, or using the Website or any materials made available through it.
You agree not to use or attempt to use the Website or any products or services in any unlawful manner, including but not limited to hacking, publishing obscene or defamatory material, or engaging in any unlawful activity.
Your submission of personal information through the Website and online store is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
We strive to provide accurate and current information but do not guarantee that all information is error-free. We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.
Statements on this Website have not been evaluated by the Food and Drug Administration.
We reserve the right at any time to modify or discontinue access to the website (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of access to the website.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping & Returns Policy.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Any offer for any product or service made on this website is void where prohibited.
We reserve the right to discontinue or change – at any time, without prior notice and without incurring any liability to you – product formulations, as well as product specifications, the content, and messaging related to any product on the website. We take reasonable precautions to keep the website accurate and current. However, we do not guarantee that product descriptions are accurate, complete, reliable, current, or error-free, or that the product packaging, specification, and formulation of the product you received will correspond to the information on the website. Please see our Returns Policy for further information.
When you place an order for a product, we require receipt of payment before your order can be accepted. If any necessary information is missing or inaccurate, we may request additional details and reserve the right to cancel or limit an order at any time after it has been placed.
Upon receiving your authorized order and verifying the payment, we will promptly proceed to prepare your order for shipment or delivery. Please note that all items are subject to availability. If any item becomes unavailable, we will notify you of the situation along with the expected availability date. In such cases, we may offer you an alternative product. Should you prefer not to substitute the product, upon your request, we will cancel the order. If payment has already been processed, your credit card will be fully refunded for that specific order.
Orders from dealers, wholesalers, or customers intending to resell are not accepted. Any inquiries from dealers, wholesalers, or resellers should be directed to sales@pureclinica.com.
Pureclinica products are sold for personal consumer use only.
The unauthorized resale, redistribution, or commercial exploitation of Pureclinica-branded products without prior written consent from Pureclinica EU OÜ is prohibited.
This includes resale through third-party platforms such as Amazon, eBay, TikTok Shop, or similar marketplaces.
Pureclinica EU OÜ reserves the right to take appropriate action in response to unauthorized resale, including refusal of orders, suspension of accounts, and enforcement of its intellectual property and contractual rights where applicable.
Shipping fees are added at checkout. Delivery times are estimates only.
Pureclinica EU OÜ is not liable for delays caused by carriers. Risk of loss transfers upon delivery to the carrier.
Certain products may not be available for purchase or delivery in all EU jurisdictions due to local regulatory requirements. Availability will be reflected at checkout.
Returns are governed by our Shipping & Returns Policy.
When visiting the website, you may choose to purchase a product one time or opt for our Subscription plan. In the Subscription plan, your payment card is automatically charged at intervals chosen by you to replenish your supply until canceled. You have the flexibility to determine the replenishment frequency, whether every 30, 60, 90 or 180 days, and your payment card is billed accordingly before each shipment until cancellation.
IF YOU ARE ENROLLED IN THE SUBSCRIPTION PLAN AND HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT OR INSTALLMENT TO THE PAYMENT METHOD YOU PROVIDED. YOU MAY CANCEL YOUR SUBSCRIPTION PLAN AT ANY TIME BY EMAILING SALES@PURECLINICA.COM.
In the event of a failed payment with a credit card, we reserve the right to attempt reprocessing the payment periodically for up to 30 days after the initial failed transaction. You agree that we may contact you via any provided phone number or email address for alternate payment information. Failure to pay for received products or services may result in collection procedures, for which you will be liable for all associated costs, including legal fees and expenses, as detailed in Section 20.4 below.
Pureclinica EU OÜ respects the intellectual property rights of others and expects users of this Website to do the same.
If you believe that any content available on this Website infringes your copyright, trademark, or other intellectual property rights, please contact us with sufficient information so that we may investigate the matter.
Copyright and IP complaints should be sent to:
Pureclinica EU OÜ
Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145, Harju maakond
Estonia
Email: sales@pureclinica.com
To help us process your request efficiently, please include:
A description of the intellectual property right being infringed
The specific location (URL) of the material in question
Your name, address, telephone number, and email address
A statement explaining your good faith belief that the use is not authorised
Any supporting documentation demonstrating your rights
Upon receipt of a valid complaint, we will review the information and, where appropriate, take reasonable steps to remove or restrict access to the disputed material.
This section pertains to interactions with our social media presence, including comment sections, feeds, and other elements viewable on various external third-party social media platforms we utilize (“Social Media Presence”).
Please note that social media platforms are public spaces for information exchange, and users should not expect privacy. Our Terms and Privacy Policy do not apply to our External Social Media Presence. These third-party platforms have their own privacy policies and terms of use. Comments expressed by users on social media platforms are their own opinions and do not necessarily reflect those of Kinetic Forward LLC. Inappropriate or offensive comments may appear on our Social Media Presence until identified by us or brought to our attention for removal. If you encounter offensive or inappropriate content on our Social Media Presence, please report it to the platform operator using their established procedures.
Any information, ideas, suggestions, or other materials voluntarily submitted by you or at our request, such as questions sent via the website or user-generated content on our Social Media Presence (collectively, “Submitted Materials”), may be used by us in any lawful manner, with personal information portions used as described in our Privacy Policy. By providing Submitted Materials, you represent that you own or have necessary rights to do so and that the materials comply with applicable laws. You grant us a royalty-free, worldwide, perpetual, irrevocable, non-exclusive, fully transferable, assignable, and sublicensable right and license to use such materials in any form or media. We are not responsible for maintaining any Submitted Materials provided to us; therefore, it is advisable to keep copies of such data in your own records.
Testimonials may be used in marketing. Results are not guaranteed.
We are not responsible for third-party websites or services.
We may share personal information with payment providers to process payments.
Pureclinica EU OÜ aims to support lifestyle and wellness through food supplements. However, our products and website statements have not been evaluated by medical professionals or the Food & Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
The website and offered materials and products are provided “as is” and “as available” without warranties, whether express, implied, or statutory. Pureclinica EU OÜ, its affiliates, officers, directors, employees, agents, suppliers, and service providers (“Company Parties”) disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Your sole remedy for dissatisfaction is discontinuing website or product use.
We do not guarantee uninterrupted, timely, secure, or error-free website use. We may remove the website or any product without notice. Your use of the website is at your sole risk.
Pureclinica EU OÜ, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors are not liable for any damages, whether direct, indirect, incidental, punitive, special, or consequential, arising from website or product use. If liable, the seller of record’s maximum liability is either €500.00 or the total paid by you to the seller of record in the preceding month. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply.
If you have any questions, concerns, or complaints regarding your purchase, please contact us first at: sales@pureclinica.com
We aim to resolve disputes quickly and fairly.
Nothing in these Terms limits or excludes any statutory rights you may have as a consumer under applicable European Union or national consumer protection laws, including your right to bring a claim before the courts of your country of residence.
For customers purchasing through eu.pureclinica.com, these Terms are governed by the laws of Estonia.
If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, in accordance with applicable EU consumer protection rules.
If you are a consumer located in the European Union, you may be entitled to use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
You agree to indemnify Pureclinica EU OÜ for claims arising from your breach of these Terms.
Invalid provisions do not affect remaining provisions.
In the event that we terminate this Agreement for your material breach, Sections 16-19, Sections 21-22, and Section 24, as well as any representations, warranties, and other obligations made or undertaken by you, shall survive the termination of this Agreement and/or your account or relationship with Pureclinica EU OÜ
This Agreement supersedes all prior agreements.
Website operator and seller of record:
Pureclinica EU OÜ
Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145, Harju maakond
Estonia
Email: sales@pureclinica.com
Technical service provider (no seller responsibility):
Kinetic Forward LLC
2711 Centerville Road, Suite 120
Wilmington, DE 19808
USA
Pureclinica EU OÜ
Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145, Harju maakond
Estonia
Pureclinica EU OÜ is a company registered in Estonia.
Company name: Pureclinica EU OÜ
Registry code: 16444667
Registered address: Tornimae tn 5, Kesklinna linnaosa
Tallinn 10145, Harju maakond, Estonia
Pureclinica EU OÜ is the responsible food business operator for products placed on the EU market through this Website.
Pureclinica EU OÜ is the legal seller of record for all purchases made through this Website.
All prices shown on this Website are displayed in accordance with applicable European Union consumer pricing rules.
Where required, VAT is included in the purchase price or calculated at checkout depending on the customer’s delivery location within the European Union.
Pureclinica EU OÜ complies with applicable EU VAT obligations for consumer sales.